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2020 Customer Insight Trends & Benchmarks

Based on surveys and interviews from more than 200 product professionals, this report provides valuable insight into how leading organizations generate customer understanding to fuel decision-making.

Our report addresses these questions:

  • Who is achieving success with research?

  • What are successful organizations doing with research?

  • How are organizations achieving success with research?

  • How is this changing over time?

  • Where can organizations improve?

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The Enterprise’s Guide to Buying & Deploying UX Research & Insights Platforms

Today, there are more tools than ever before to support the research function. Navigate the landscape in order to select the right solutions for your team and organizations.