7 Ways to Build Trust During Remote Research: Pandemic Edition

Establishing trust with research participants is always critical regardless of what type of research you’re doing. However, there are specific challenges to building and maintaining trust while conducting research remotely. As the coronavirus pandemic has forced researchers to move from in-person interviews to remote interviews, many of you are encountering these challenges for the first time.

Tetra Insights has always favored remote qualitative research, and we have developed strategies to ensure researchers can build and maintain trust with their participants when working with them remotely. Here are seven key ways you can build trust and rapport while conducting remote research: Read more.

The Advantages and Pitfalls of Remote User Research

As user research has moved remotely over the past few months due to COVID-19, researchers are contending with new challenges as well as opportunities. I recently joined a panel of researchers for Boulder Startup Week to discuss our experiences and best practices for performing user research remotely.

As a company that often conducts research remotely, our team at Tetra Insights has extensive experience with this format and are well acquainted with the advantages and pitfalls of remote user research. Let’s take a look at each of these in depth. Read more.

How I Used Tetra Insights to Evaluate Amazon’s ‘Your Lists’ Feature

For this study, I tested the usability of the ‘Your Lists’ feature on Amazon.com with an aim of evaluating its design in terms of functionality and intuitiveness for first time users. ‘Your Lists’ is a feature that allows Amazon users to construct shopping lists that can be edited, shared, and organized to the user’s liking. Tetra made it easy to generate clear insights on this feature! You can read more about the research focus of this study in the testing plan. Read more.

Video Highlight Reels: The Superheroes of User Research

User researchers’ primary goal is to help business leaders better understand their customers and provide them with actionable insights to improve the company’s product or performance. However, as researchers well know, it can be difficult to get stakeholders on board with your recommendations—or to even pay attention to your findings. This is why the way you present your results is critical. 

In our last post, we discussed the science behind influential user research and presented strategies for making your research findings more compelling. Now, we’ll show you why an excellent written report, slide deck, or other static format is not nearly as effective as video, and in particular, video highlight reels. Read more.

How are individuals impacted by the pandemic? A study on anxiety, expectations, and changes in daily life.

Our team at Tetra Insights surveyed 582 people in April to understand the impact the COVID-19 pandemic is having on individuals’ daily lives as well as to assess expectations of when things are likely to improve. The results of our survey paint a fascinating picture of uncertainty, anxiety, and changes in daily life. However, amidst […]

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