Startups face challenges on all fronts. Their success is influenced by cognitive biases in a variety of ways, but user research can help to lessen these. However, most startups do not want to spend a lot of money on it because they are initially on a tight budget.

Companies that do not include user research as a normal function in their companies during their startup period sometimes find it difficult to incorporate it later. They believe that user research is equivalent to marketing research and that usability testing is sufficient. 

If you’re a startup and wondering what you stand to lose if you don’t conduct user research, read the sections below. Here are various ways that user research may aid your startup.

Establishing a Brand

When you combine user research with branding, you better understand the target users, their stories, motivations, behaviors, and attitudes about utilizing the product. You will also recognize the elements that influence them.

It aids in the filling of gaps that you haven’t even considered. Knowing these user experiences can give product teams the confidence to make more daring design and branding choices. 

It will also distinguish the product by informing the brand and making it more valued, helpful, useable, discoverable, credible, desirable, accessible, and valuable.

Verifying the Company’s Mission, Vision, and Value Statement

The mission, vision, and value statements are vital elements of a startup’s mission. They describe the organization’s mission and the people it assists. 

They should not only represent the organization but also the organization’s mission, vision, and value statement.

Determining Whether to Prioritize Product or Marketing

The majority of small businesses begin with a product or service concept. Some startups are founded by persons with a business experience or product understanding, but only a handful have both. 

Startups with business co-founders hire designers with or without user experience abilities to construct the product while they do market research and develop the product’s market strategy. The situation reverses when you have co-founders from the product/design sectors. 

As a result, user research becomes less relevant as they rush to release their products and expand their business.

Understanding your clients involves being market-focused. It entails being aware of your competitors’ plans and anticipating their next move. Knowing the broad dynamics and forces in the marketplace is part of the market focus.

A product-focused company examines its offerings and attempts to enhance them regularly. There is a burning desire to improve a product or service, and the company’s strategy relies on differentiation tied to product superiority.

Recognizing Service Design

The value of user research in service design cannot be overstated. You may be building a service without consulting people, but it’s like designing blindfolded. You need to know who will use the service, how they will use it, and what their needs are at each stage of the engagement. 

Market research alone would not provide us with that degree of knowledge. Most startups design their services without conducting user research, which is why they run into issues for which they don’t always have answers. They continue to believe that whatever they do is correct.

Establishing a Design System

Creating a user-centered design system necessitates company-wide planning, standardization, enforcement, collaboration, and combined work from many teams and stack holders. 

User research facilitates this process by giving value to the firm and its customers and establishing processes and people to support it. 

Companies that include user research into their operations better understand their customers and what they should be developing for them. 


User research is an excellent technique to keep tabs on your competitors. You may quickly do user testing on your competition to see what they’re doing well and whether or not users prefer them to you. You can also learn which other companies in your field your users already do business with and why they enjoy dealing with them.

More firms are investing in user and customer experience than ever before and, chances are, so are your competitors. Customers have come to anticipate positive user experiences and are becoming less tolerant of negative ones.

Take advantage of remote user research provided by Tetra Insights! We’re the leading qualitative research platform for moderated interview analysis, reporting, and organization-wide access. 

Contact us today to automate research operations, streamline analysis, and integrate insights into your existing tools and workflows!