Pricing

How is the Free plan different from Team?

If you have more than 1 person who needs to create projects or upload audio/video files, you'll want to upgrade to the Team plan.

What is Live Notes?

Live Notes allows you to annotate and tag live during a session. You can later upload the recording, and all your annotations and tags will be perfectly timestamped to correspond to the audio.

What is the difference between a Researcher and Collaborator?

Collaborators can annotate, tag, comment, and share highlight reels. Researchers can do everything a Collaborator can, but can also create projects, upload files, and export mp4 clip reels.

Can I export my data?

Yes, Team and Enterprise customers can request to export your data at any time. This includes videos, transcripts, annotations, and tags. We will provide your data in a convenient format based on your requirements.

What features does the Team plan include?

Team plan users can create an unlimited number of projects and can search across all of your projects. Users also get unlimited exporting of videos, transcripts, and analyzed data.

Is Tetra Insights in beta?

Yes, our current product is in beta. This simply means that our software is changing rapidly with updates to features and functionality being released frequently.

Do I have to enter billing information for the free account?

No, billing information is not required to sign up for an account.

Can I trust my data in Tetra Insights?

Security and data privacy are top priorities for us. We encrypt all data at rest and use TLS for all communication with the internet. Our AWS infrastructure includes best practices for security and privacy to suit enterprise standards.