Forever Free

A completely free Tetra account with access to all core features.

Single Researcher


7 free hours of transcription/mo

  • Free 7 hours of transcription per month

  • 3 collaborators

  • 1 project

  • Live Notes: Annotate and tag sessions in real-time

  • Single project search

  • Highlight reel export (mp4)



More powerful features with enhanced collaboration.

Up to 5 Researchers

$77/mo +

35 free hours of transcription/mo

  • Free 35 hours of transcription per month

  • 25 collaborators

  • Unlimited projects

  • Unlimited Live Notes: Annotate and tag sessions in real-time

  • Universal Search

  • Transcript export

  • Annotation data export (csv)

  • Highlight reel export (mp4)


Features and services designed for large teams and organizations.

Unlimited Users

Custom Pricing

Contact us for pricing

  • Unlimited automated transcription

  • Unlimited team users

  • Unlimited storage and projects

  • Lowest rates for human transcription

  • Universal search and database features

  • Automated benchmarking tests

  • Advanced user management

  • Agency white labeling

Supercharge Your Enterprise Insights


Frequently Asked Questions

  • How is the Free plan different from Team?

    If you have more than 1 person who needs to create projects or upload audio/video files, you’ll want to upgrade to the Team plan.

  • What is Live Notes?

    Live Notes allows you to annotate and tag live during a session. You can later upload the recording, and all your annotations and tags will be perfectly timestamped to correspond to the audio.

  • What is the difference between a Researcher and Collaborator?

    Collaborators can annotate, tag, comment, and share highlight reels. Researchers can do everything a Collaborator can, but can also create projects, upload files, and export mp4 clip reels.

  • Can I export my data?

    Yes, Team and Enterprise customers can request to export your data at any time. This includes videos, transcripts, annotations, and tags. We will provide your data in a convenient format based on your requirements.

  • What features does the Team plan include?

    Team plan users can create an unlimited number of projects and can search across all of your projects. Users also get unlimited exporting of videos, transcripts, and analyzed data.

  • Is Tetra Insights in beta?

    Yes, our current product is in beta. This simply means that our software is changing rapidly with updates to features and functionality being released frequently.

  • Do I have to enter billing information for the free account?

    No, billing information is not required to sign up for an account.

  • Can I trust my data in Tetra Insights?

    Security and data privacy are top priorities for us. We encrypt all data at rest and use TLS for all communication with the internet. Our AWS infrastructure includes best practices for security and privacy to suit enterprise standards.

Do You Have More Questions?


Free E-Book:

The Definitive Guide to Remote User Research

While conducting user research remotely is not new, it has become the norm amid the COVID-19 pandemic. At Tetra Insights, we’ve always been advocates of a remote-first research strategy and are here to share our best practices with a free ebook: The Definitive Guide to Remote User Research.

Definitive Guide to Remote User Research