Pricing

How is the Basic plan different from Premium?

Premium provides access to additional features, along with unlimited collaborators, projects, and storage space. Premium accounts also have lower pricing rates for all transcription services.

What is Live Notes?

Live Notes allows you to annotate and tag live during a session. You can later upload the recording, and all your annotations and tags will be perfectly timestamped to correspond to the audio.

What is the difference between a Researcher and Collaborator?

Collaborators can annotate, tag, comment, and share highlight reels. Researchers can do everything a Collaborator can, but can also create projects, upload files, and export mp4 clip reels.

Can I export my data?

Yes, Premium and Enterprise customers can request to export your data at any time. This includes videos, transcripts, annotations, and tags. We will provide your data in a convenient format based on your requirements.

What features does the Premium plan include?

Premium users get access to our Live Notes feature for real-time annotations and tagging. Additionally, Premium users can export mp4s and can download a desktop app for large file uploads.

Is Tetra Insights in beta?

Yes, our current product is in beta. This simply means that our software is changing rapidly with updates to features and functionality being released frequently.

Do I have to enter billing information for the free account?

No, billing information is not required to sign up for an account and use your free 60 minutes of transcription.

Can I trust my data in Tetra Insights?

Security and data privacy are top priorities for us. We encrypt all data at rest and use TLS for all communication with the internet. Our AWS infrastructure includes best practices for security and privacy to suit enterprise standards.