The insights platform functions as a two-way system facilitating a deeper understanding of the customer experience (CX) and their sentiments towards your product or service. Given that customer support professionals are simultaneously handling numerous accounts, gathering all conversations and deriving insights without the aid of suitable tools becomes an insurmountable task. The customer insights platform is instrumental in revealing blind spots in customer feedback without the need for manual scrutiny of emails, calls, chats, and other data sources.
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