Sourcing Participants for Remote Research: Essential Practices to Make Your Research Successful
Recruiting participants, and recruiting the right participants, is among the most pervasive challenges in user research. Add in the remote aspect of research and your first thought might be to just avoid it altogether—but please don’t! Here at Tetra, we use a variety of sourcing methods to meet very unique and specific remote participant sourcing goals to effectively find the right people for both our research and our clients’ research. Read More
The Power of Highlight Reels for Better Communication
Video is the most effective way to share and highlight the findings of user research. Video triggers emotion and is more memorable than other forms of communication. The production of chemicals like cortisol and oxytocin are triggered by video. If you want to inspire empathy and understanding of your users, video is the key. Additionally, people are becoming more familiar with sharing and watching videos for business, especially in the wake of the coronavirus. This increased adoption makes video an even better tool for sharing information than ever before. Read More
Why is Amazon, by Far, the Most Trusted Brand During the Pandemic?
In our recent survey regarding the impact the pandemic is having on individuals across the country, we found interesting results regarding which organizations people trust to provide valuable products and services during these difficult times. Read More
7 Ways to Build Trust During Remote Research: Pandemic Edition
Establishing trust with research participants is always critical regardless of what type of research you’re doing. However, there are specific challenges to building and maintaining trust while conducting research remotely. As the coronavirus pandemic has forced researchers to move from in-person interviews to remote interviews, many of you are encountering these challenges for the first time. Tetra Insights has always favored remote qualitative research, and we have developed strategies to ensure researchers can build and maintain trust with their participants when working with them remotely. Here are seven key ways you can build trust and rapport while conducting remote research: Read more.
The Advantages and Pitfalls of Remote User Research
As user research has moved remotely over the past few months due to COVID-19, researchers are contending with new challenges as well as opportunities. I recently joined a panel of researchers for Boulder Startup Week to discuss our experiences and best practices for performing user research remotely. As a company that often conducts research remotely, our team at Tetra Insights has extensive experience with this format and are well acquainted with the advantages and pitfalls of remote user research. Let’s take a look at each of these in depth. Read more.
How I Used Tetra Insights to Evaluate Amazon’s ‘Your Lists’ Feature
For this study, I tested the usability of the ‘Your Lists’ feature on Amazon.com with an aim of evaluating its design in terms of functionality and intuitiveness for first time users. ‘Your Lists’ is a feature that allows Amazon users to construct shopping lists that can be edited, shared, and organized to the user’s liking. Tetra made it easy to generate clear insights on this feature! You can read more about the research focus of this study in the testing plan. Read more.
Video Highlight Reels: The Superheroes of User Research
User researchers’ primary goal is to help business leaders better understand their customers and provide them with actionable insights to improve the company’s product or performance. However, as researchers well know, it can be difficult to get stakeholders on board with your recommendations—or to even pay attention to your findings. This is why the way you present your results is critical. In our last post, we discussed the science behind influential user research and presented strategies for making your research findings more compelling. Now, we’ll show you why an excellent written report, slide deck, or other static format is not nearly as effective as video, and in particular, video highlight reels. Read more.
How are individuals impacted by the pandemic? A study on anxiety, expectations, and changes in daily life.
Our team at Tetra Insights surveyed 582 people in April to understand the impact the COVID-19 pandemic is having on individuals’ daily lives as well as to assess expectations of when things are likely to improve. The results of our survey paint a fascinating picture of uncertainty, anxiety, and changes in daily life. However, amidst this fear and change, optimism and gratitude are also present.
Accelerating Qualitative Analysis with Tetra Insights
How a professional researcher uses Tetra to supercharge user research analysis. Here at Tetra, we love to eat our own dogfood by researching our users, who are researchers themselves! As we continually improve our product with research, we gain deep insight into our user’s effective methods and how they fit Tetra into their processes.
Customer Insight Trends & Benchmarks 2020 [Research Report]
We surveyed and interviewed over 200 product managers, user researchers, and UX designers to understand how leading organizations generate customer insights through research and data.
Comprehending Meaning
“Fine. You can stay out all night with your friends if you want”. If it’s your significant other speaking, you may want to tread lightly. Language isn’t easy. Scratch that - communication isn’t easy. People are complex, using multiple intricate cues to convey meaning. Words alone that seem ‘safe’ may not convey the true emotion(s) behind them.
An Introduction, and a Teaser
Joining a startup is pretty much the way I’d imagine it’d be getting shot out of a cannon; which wasn’t surprising, as I’ve been fortunate to be on the ground floor of a few startups. And after spending my last ~5 years in senior leadership at two mature technology companies - I missed the energy, pace and potential that’s at the heart of a startup.
Customer Insight Trends & Benchmarks 2019 [Research Report]
We surveyed and interviewed over 200 product managers, user researchers, and UX designers to understand how leading organizations generate customer insights through research and data.
How can product managers be more effective leaders and make better decisions?
At the INDUSTRY Product Conference earlier this month, I had the opportunity to lead an engaging group discussion about essential techniques for product managers to be as effective as possible. Several interesting questions and themes emerged that are critical to building successful products and delighting users.
Tetra Insights, unlocking the potential of your customer data
It is with great pleasure that I announce the launch of our new company, Tetra Insights. We’ve assembled a world-class team, built a transformative and valuable product, and are now poised for the exciting next stages of growth and development.
Free E-Book:
The Definitive Guide to Remote User Research
While conducting user research remotely is not new, it has become the norm amid the COVID-19 pandemic. At Tetra Insights, we’ve always been advocates of a remote-first research strategy and are here to share our best practices with a free ebook: The Definitive Guide to Remote User Research.
